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Practice Survey Reporting

PRACTICE SURVEY RESULTS 2017/18

 

From the Question “Would you recommend your GP Practice to someone who has just moved into the local area?”

 

  1. Extremely likely,

55   87.3 %

  1. Likely

04   6.66 %

  1. Neither likely nor unlikely

1     1.58 %

  1. Unlikely

1     1.58 %

  1. Extremely unlikely

 

  1. Don’t know

2       3.16 %

 

0

 

 

            TOTAL                                                                                                63                             

 

TOTAL POSITIVE RESPONSES    

(extremely likely and likely)                            59 / 63 = 93.6 %

NEUTRAL RESPONSES                              1 / 63   = 1.58   %

 

NEGATIVE REPONSES                               2 / 63 =   4.74 %

 

Many positive comments were however noted by patients, for the question

“Please Tell us the main reason for the score you have given

 

  • A sample of answers

 

  • Well looked after by Doctors and staff, very pleased.
  • I have been with the practice for over 20 years and am quite happy
  • Can get appointments if needed within the week.
  • Doctors take time to listen and happy with reception staff.
  • Fabulous surgery, brilliant from routine care to nurses and Doctors.
  • The very best of care
  • Friendly, helpful
  • I always get help
  • Good service and always seen on time
  • Because everyone is so nice and the girls are very helpful

 

Negative Comments centred on the telephone and difficulty getting through.

We are opening a second phone line each am until 10.00. However it would be most helpful if patients would phone reception for blood results between 2 – 4pm. It would also reduce pressure on the phone lines if patients could order their repeat medication online or on our answer machine 91515315. Many thanks.



 
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